Refund policy
30-Day Returns
We want you to shop with confidence. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.
Return Conditions
- Item must be unused and in its original packaging.
- Proof of purchase is required.
- Custom or personalized items cannot be returned unless faulty.
Refunds
Once your return has been received and inspected, refunds will be processed within 5–10 business days to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item.
Kiitchox
Address
Unit 8 Priory Shopping Centre
Dartford DA1 2HS
United Kingdom
Phone
Customer Support
Monday – Friday
9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24 hours.